Area/Operations Manager
| Job Type: | Full time, Permanent |
| Location: | Throughout Staffordshire, main base Stafford |
| Salary: | Circa £41,000 per annum |
| Hours: | 37.5 hours per week, flexible over a 7 day trading |
| Application deadline: | Friday, 23 May 2025 |
| Interview: | To be confirmed |
| Job reference: | RAOM01 |
Download: Area/Operations Manager – full job description
About us
We are Katharine House Hospice, and we’re dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible
Katharine House Hospice provides vital care free of charge to patients and their families – and our retail shops play a huge role in making that possible.
We value people – so much so, it’s one of our three key values as a charity.
We’re looking for an experienced Area/Operations Manager to lead our network of 15 retail shops. This is an exciting opportunity for someone with a passion for retail, strong leadership skills, and a heart for making a real difference. Many of our stores are superstores with 10+ paid members of staff, as well as volunteers.
Role within the Department
Reporting to the Retail General Manager (RGM) the post holder will help to ensure the retail operation works with maximum efficiency. The post holder will be a member of the Senior Retail Management Team and has organisational responsibilities for the promotion of Katharine House Hospice. As the Operations Manager for all our shops, you will be a leader that can make a real impact, deliver excellence, be able to oversee change, whilst your people skills will lead and inspire the whole team.
The post holder will:
- be responsible for overseeing Retail operations.
- line manage the Retail Support Manager and Store Managers
- manage and deliver the P & L revenue, controllable costs and surplus expectations, across the retail estate.
- work to achieve an agreed set of KPIs
- lead on project work
- delegate appropriately to ensure successful completion of objectives, KPI’s and project work.
You’ll be a confident, people-focused leader with the commercial acumen to deliver results and the passion to promote the mission of Katharine House Hospice.
What we offer
- Annual leave
33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years’ service. - Pension scheme
We match contributions up to 7% to a NEST scheme. If you’re currently contributing to the NHS pension scheme you can continue to do so. - Death in service benefit
Reassurance should the worst happen. 2 x salary to your family. - Employee assistance programme
Providing support for your wellbeing. - Training and development opportunities
Continuous learning and professional growth. - Occupational sick pay
Support during times of illness. - Healthcare cash benefit plan
Contributory plan to help cover health-related expenses. - Free parking at base
Join us and make a difference
If you’re passionate about people and want to contribute to a mission that matters, we’d love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.
How to apply
To apply, please send an up to date CV with a brief covering note, via the below link. Please be advised that we may close the application process early if we are oversubscribed with applications.
Apply now
The closing date is 23 May 2025, however we may close this advert earlier, subject to response rates.
If you require any reasonable adjustment to participate in this process, please do not hesitate to contact HR on 01785 218257.