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General Introduction

Katharine House Hospice and its subsidiary companies (Embrace Quality Care, KH Promotions, Katharine House Retail, KHH Development), take our responsibilities to protect your personal data seriously. We should only be using your data with your consent and only using it for the purposes for which you have consented. These notices describes how the data is used, processed, shared, stored, and destroyed. If you have any questions, concerns, complaints or comments about our use of your data please e-mail dataprotection@khhospice.org.uk

Information Notice - Deliveries and Collections and House Clearances

This Information Notice applies to:
Donors and customers requiring collections or deliveries

Broad nature of data collected and our use of this data
Name; address; telephone number To enable us to deliver and collect items and to contact you.

How we process this data 
Details are entered onto a paper delivery / collection forms and given to our transport drivers.

Sharing this data
This data is not shared with third parties except for destruction

How we store the data 
All paper copies are returned to the store and filed securely.

Retention of the data
Data is retained for up to six years after the year end in which the information was last used.

Destruction of the data
Manual records are shredded by an industrial shredder operated by a third party

Other relevant Information Notices:
None

Information Notice - Retail Gift Aid

This Information Notice applies to:
Donors who are UK tax payers and sign up for our retail gift aid

Broad nature of data collected and our use of this data

  • Name; address; email address; telephone number - To enable us to contact you with Gift Aid correspondence
  • Details of the value of your goods sold by us - To enable us to submit a Gift Aid claim to HMRC

How we process this data 
Details are entered onto our electronic database.  Data passes over the internet in a secure manner.

Sharing this data 

  • We only provide data to third party companies who undertake either our mailings or bulk e-mails to enable us to run the gift aid scheme in compliance with HMRC requirements.
  • This data is not shared with third parties.

How we store the data 

  • All paper copies are filed in the Retail office
  • Electronic data is stored on servers held by our provider - Cybertill

 

Retention of the data
Paper copies are retained in a locked filing cabinet at our Retail office.

Destruction of the data 
Data is retained whilst donor is ‘live’.  Once discontinued, data is destroyed by third party shredding company 6 years after last gift aid claim is made.

Other relevant Information Notices:
None

Information Notice - Christmas Card Orders

This Information Notice applies to:
Customers

Broad nature of data collected and our use of this data

  • Name; address; email address; telephone number - To enable delivery of order.
  • Payment Details - To enable us to process payment.

How we process this data
Delivery details are reproduced on each individual order for posting.

Sharing this data

  • If necessary data is provided to the banking system to enable payments to be processed.
  • Personal data is not otherwise shared with third parties.

How we store the data
All paper copies are filed in the Retail office

Retention of the data
These are retained in a locked filing cabinet in the Retail office.

Destruction of the data

  • Data is destroyed one month after Christmas each year.
  • Data is shredded via third party shredding company.

Other relevant Information Notices:
None